The following programs can be delivered as 60 to 90 minute breakout or plenary sessions, or as half-day through multi-day workshops and seminars.  Please use all session descriptions as guidelines only.   Session content (and titles) will be tailored to the needs of the intended audience.

>Click here for Sales

>Click here for Communication

>Click here for Technology / Internet

>Click here for Leadership

l    Sales

• Everybody Sells

How to Master the Art of Influence

• The Art of Making Rain

Sales Skills for Business Professionals

• Selling With Technology

Web, Email, Telephone and Laptop

• Sales Mastery

Sales Skills for the Experienced Sales Professional

• Skills for Sales Success

The CPSA Certified Sales Program

• Skills for Sales Management

The CPSA Certified Sales Mgmt Program

l Communication

• Achieving Excellence in Communication

• Customer Care

The Art and Science of Customer Satisfaction and Retention

• Tele-Care

Delivering Great Customer Service by Telephone

• Powerful Presentation Skills

l Technology / Internet

• Taming Technology

  50+ Tips to Improve Your Skill and Effectiveness With Today’s Office Technology

• Untangling the Web

  How to Master Email, Mailing Lists, Browsing and Searching

• Surfing for Profit

  How to Use the Net as a Business Tool and Tap its Powerful Resources

• Blueprints for a Winning Website

  How to Build a Powerful and Profitable Web Presence

• Working the Web

  How to Use the Internet as a Sales and Marketing Tool

l Leadership

• The Coaching Advantage

  How to Get the Best Out of Your People

• Teambuilding

• Achieving Results Through Better Time and Stress Management